Al-Futtaim is regarded as a pioneer in the lower Gulf region's automotive industry and encompasses every aspect of the automotive business, from passenger and commercial vehicles and construction equipment, sales and service to used car sales, rental and leasing. A comprehensive network of showrooms, service and sale centres cover the UAE and Gulf region providing customers with convenience, choice and the highest standards of after-sales service.
Al-Futtaim Automall is the Used Car Division of the Al-Futtaim Group and has been developed following extensive customer research, using worldwide best practices with the addition of market-leading customer service. Al Futtaim Automall is the largest and most trusted used vehicle retailer in the region for over a decade.
We are currently seeking an experienced Tele Sales Executives to join the Al Futtaim Automall team in Dubai.
The key responsibilities of this role will include:
* To ensure all incoming calls are answered within an efficient time frame and as per the department verbatim
* To ensure that all calls are diverted to the correct department and member of staff in an efficient and professional manner
* To ensure that the pre-defined Sales Targets are achieved.
* Sales Volume: Achieve and maintain the Company prescribed sales standards for his/her area of operation, which improves and maintains company and brand image and prestige
* Business Objectives: Achieve or exceed the allocated sales target
* Customer Satisfaction: Achieve or exceed CSI objectives, thereby ensuring maximum customer satisfaction and repeat sales
* Company Sales and Prospecting Systems: Adhere to company sales and prospecting systems. Achieve or exceed the target on number of prospects logged which ensures achievement of Company's business objectives and a larger customer/prospect base
* Improvement and Upgrading: Constantly improve and update knowledge, especially product range, features, general automotive industry, new features and their benefits, technical developments, market trends, selling techniques and customer handling skills which in-turn enhance performance considerably The ideal candidate will have the following skills and experience:
* Tele sales experience is preferred
* Fluency in spoken Arabic is an advantage
* Ability to enhance customer relationships to build mutually rewarding partnerships
* Team player with evidence of building cross business support
* Good coordination and problem solving skills.
* Excellent communication skills, verbal, written and presentational
* Market awareness and understanding of the challenges of customers and competitors
* Demonstrate ability to take initiative and driven to achieve results on time
* Demonstrate Al Futtaim Automall core service values (Warm welcome, Easy, Transparent, Special, Personal)
* Spoken Arabic is a distinct advantage
* A confident and positive individual with a 'Yes we can'' attitude Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Group’s continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Group’s belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility. |