About the Business:
Al-Futtaim is regarded as a pioneer in the Gulf region's Automotive industry and encompasses every aspect of the Automotive business; from passenger and commercial vehicles and construction equipment sales and service, to used car sales and rental and leasing.
A comprehensive network of showrooms and service centres covers the UAE and Gulf region providing customers with convenience, choice and the highest standards of after sales service. Al-Futtaim represents some of the world's most popular and desirable automotive brands including; Toyota, Lexus, Hino, Honda, Volvo, Chrysler, Jeep and Dodge.
The key responsibilities will include:
* Handle all incoming telephone communications, noting reasons for call and forwarding to relevant team members, subject to availability
* Provide excellent customer service as per company policy and procedures
* Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary
* Attend to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly
* Logging calls (including time, date and caller details)
* Maintain an up to date knowledge of personnel and procedures
* Offer support to fellow team members where necessary The ideal candidate will have the following experience:
* Excellent English communication skills
* Previous Reception/Call Centre/Telephone Operator experience desirable
* Courteous, polite, telephone manner
* Proactive, hardworking, motivated approach
* A basic understanding of IT systems would be advantageous Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Group’s continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Group’s belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility. |