This is an outstanding opportunity for an ambitious General Manager with a facilities management background to establish and grow an emerging business in Abu Dhabi. The business has quickly grown as part of a major well funded group involved in an exciting range of multi-use developments, education, sport and leisure and facilities management. This is a new role to drive best quality processes and the business development of this emerging business. Key responsibilities include:
• Ensuring the FM managers are delivering to the customer principles and practices of facilities operations, maintenance, and management. Review and enhance best practice FM services across all existing clients.
• Assist the Facilities Managers in decision making if requested and solving problems by using logic to identify key facts, explore alternatives, and propose quality solutions at minimum cost.
• Ensure that best practice and improvement initiatives are effectively shared and communicated through all facilities managers.
• Carry out regular reviews of contract performance against budget and plans. Review, implement and evaluate remedial action.
• Develop and maintain a continuous improvement mindset to service delivery that generates “added value” to the business. Continuously review key performance indicators (KPI's), best practice, and review benchmarks.
• Allocate manpower and planning for the Projects, determining workload, delegating assignments, and training, monitoring and evaluating performance.
• Develop and implement a training program for all staff.
• Investigate and define problem areas within the Project sites, conduct occasional site tours and prepare reports recommending measures for improving our service to the customer.
• Carry out any corrective or disciplinary actions.
• Develop a strategic growth plan with agreed operational budgets with the board including a business development strategy to maximize both internal opportunities across the group and external FM opportunities in the market.
• Present in conjunction with the Group CFO reports for the board identifying performance against targets and recommendations for performance improvement across the business.
• Coordinate and run weekly meetings with key FM’s and operational management to discuss progress against targets and ongoing issues and priorities.
• Completion of annual appraisals of Facilities Managers and Project staff ensuring that they receive guidance, support and recognition of their development needs through regular appraisals, reviews, and personal development plans.
Qualifications and Experience:
Ideally the successful candidate will have a proven track record within a senior leadership role within a Middle East facilities management environment encompassing team leading and management skills. Ideally, the jobholder will possess a thorough technical understanding of building engineering (MEP services) and soft services. Proven ability to prepare and add value to tender submissions combined with advanced customer relationship skills will be critical to the role.
Thorough knowledge of CAFM/CMMS system inputs and outputs plus proven leadership skills in the area of people management, client management, presenting at board level and commercial management will be required.
Attraction Factors
The reward is an outstanding career opportunity in an emerging, well funded and well positioned FM business committed to become a major player in the UAE and the MENA region. Derwent Executive is a regional executive search firm that was established in Australia in 1997, and has grown to meet our clients' needs delivering national and regional search solutions from offices in Sydney, Melbourne, Perth, Canberra, Brisbane, Hong Kong, China and Dubai.
We are renowned for successfully challenging traditional search firm models through being easier to deal with, highly innovative and consistently more efficient in delivering outstanding candidates for senior roles. Our values reflect a great respect for people, and a commitment to high performance and this is clearly evident in the tenure and results from our outstanding team.
Since 1997 we have developed our business across locations, functional practices and industry segments. Derwent Executive has deep knowledge and exposure to the region's main growth opportunities including the resources sector and China. The combination of a our profound research competency, high media profile and extensive database positions us uniquely in the market to provide quick access to passive and active talent pools. |