Overview:
The English Language Product Sales Representative is responsible for increasing awareness about AMIDEAST and its services, in particular English learning and testing products, as well as meeting or exceeding assigned sales quotas, and providing outstanding customer service. The representative is expected to be able to knowledgeably communicate about educational- and testing-related products to the public, private, and academic sectors; gather market intelligence; and provide input to social media campaigns among other duties.
Responsibilities:
• Understand and be able to articulate AMIDEAST's current and future product and service offerings
• Develop and implement strategies to increase awareness of AMIDEAST and its products and services, reaching out to audiences in the public, private, and academic sectors.
• Produce an annual business plan with quantifiable goals, for internal and external distribution.
• Work closely with AMIDEAST program staff to ensure the accuracy and appropriateness of marketing and sales efforts and to ensure needed follow-up.
• Maintain a database of marketing contacts.
• Maintain regular contact with existing clients to provide ongoing customer service and ensure client retention.
• Provide recommendations to the Country Director regarding areas of new program development.
• Represent AMIDEAST, as needed, at conferences and exhibitions.
• Develop and implement sales strategy for all testing products, with particular emphasis on the TOEFL Institutional Testing Program (ITP) and the Test of English for International Communication (TOEIC).
• Include cold calls to new prospects as a daily component of all sales strategies.
• Arrange meetings with potential customers.
• Gather market intelligence.
• Communicate all prospect and client activity to the Country Director and, as needed, to AMIDEAST Headquarters..
• Communicate product or service issues, as related by prospective and existing clients, to the Country Director and AMIDEAST Headquarters.
• Abide by all organizational pricing policies.
• Submit a weekly sales summary to the Country Director and AMIDEAST Headquarters, outlining the previous week's business accomplishments and comparing them to the annual sales plan, summarizing the current month's expected accomplishments, and identifying areas needing upper management direction.
• Provide input to social media marketing campaigns. • Bachelor’s degree
• A minimum of five years of relevant work experience
• Excellent customer service skills
• Strong verbal and written communication skills
• Ability to work independently and to take initiative in a proactive, results-oriented manner
• Ability to work within deadlines and frequently shifting priorities
• Strong computer skills, specifically with MS Office Suite, in particular Excel, and ability to master other software quickly
• Ability to work in a professional, cooperative manner with colleagues and clients
• Ability to work independently and to take initiative in a proactive, results-oriented manner
• Ability to work within deadlines and frequently shifting priorities
• Attention to detail
• Willingness to accept new assignments enthusiastically, openness to learn and to apply information gained to better support AMIDEAST staff
• Displays enthusiasm and self-confidence Established in 1996, the AMIDEAST/UAE field office provides testing, professional development training, English language training, and advising and scholarship program services and solutions throughout the seven Emirates that comprise the United Arab Emirates. AMIDEAST/UAE currently has offices in Abu Dhabi, Dubai, and Sharjah in order to serve a diverse clientele of Emirati nationals, international students, and expatriates who need testing and training services for educational and business purposes. |