Vacancy at Saudi Aramco:
Tour Guide and protocol and visitors services is urgently required Job Duties & Responsibilities: 1- Responsible for the planning, organization and logistical arrangements related to the successful implementation of the protocol for high profile and important visitors and related events at the King Abdulaziz Center for World Culture. This includes the handling of various delegations from within the Kingdom and around the world.
2- Ensures consistent, high-quality service standards are maintained to important visitors. Manages the day to day operation of the protocol team. Serves as a dynamic and energetic leader, while fostering teamwork, employee and volunteer morale, motivation and open communication.
3-Acts as a role model and coach while developing employees and volunteers using a consistent, approachable demeanor and clearly articulating expectations. Partners and coordinates with other departments to ensure total visitor satisfaction and efficient operations. The candidate will work within Visitor Services, which includes customer service, registration, ticketing, memberships, cloakrooms, visitor surveys, the call center, tour guides and protocol, crowd management, parking, mobility assistance, public places, the command center, safety, and overall customer-related operations. Required Education & Experience:- BS or BA from a recognized and approved program. Hospitality management is preferred. Qualifications:- • Must have demonstrable experience in venue/event protocol operations for high profile visitors.
Exemplary business networking skills.
• Must possess strong motivation and commitment to delivering and achieving high quality events for high caliber clients.
• Excellent written and verbal communication and negotiating skills and excellent customer service skills.
Experienced user of the following IT software – MS Excel, Word, Outlook, PowerPoint. Other Requirements:- 1- Develop and implement high profile visitation strategies and protocol for the Center.
2- Develop high profile visitation operating plan for different types of high profile visitors, such as government and corporate officials, opinion leaders and international guests.
3- Coordinate with other Saudi Aramco Affairs departments in order to coordinate visa issuance if needed.
4- Coordinate with other Saudi Aramco support services departments such as commercial and company airlines, transportation, photographers, accommodation, security clearance, name tags, etc.
5- Develop policies and procedures. Plan, organize, direct and control daily activities related to high profile visitation and protocol.
6- Manage protocol meet and greet teams to ensure the visitor journey into and around the venue is smooth, welcoming and safe.
7- Ensure all protocol staff and deployed volunteers are fully inducted, trained and competent.
8- Work collaboratively with other Center departments and external agencies to communicate and coordinate high profile visitor’s tour guides. Compensation & Benefits: Negotiable بيانات الاتصال – صفحة الشركة Kindly if you’re interested submit your CV To: [email protected] and mention the job title in the subject line
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