Ref: OP236-17 Urgent Job Opportunities - Area Operations Manager - Leading Retail Industry - UAE
Key Accountability
- Maximise stores sales across brands
- Improve footfalls conversion
- Optimise operating costs
- Ensure training and development of sales staff
- Enhance customer satisfaction
- Ensure adherence to VM standards
- Minimise shrinkages
- Adhereto stores operating policies and procedures across all stores
Supervisory Activities
- Ensure adherence of companies policies and procedures
- Ensure highest level of customer service and customer satisfaction
- Ensure implementation of visual merchandising activities across all brands and stores
- Ensure timely stock taking across locations
- Ensure adherence to post sales services and customer returns policies
- Ensure timely response for customer feedback and timely implementation of suggestions, if required
- Ensure that stock levels are reviewed and stock replenishment is done in timely manner
- Ensure that any paperwork including stock invoices and transfer out documentation is controlled and any discrepancies are checked and reported
- Ensure that pay units are operating efficiently
- Ensures sales staff follows company policy on service and pay-point procedures
- Ensures the maintenance of the highest hygiene and safety standard in the Store
- Ensures staff rotas are followed, etc. Meal breaks, days off.
- Plans staffing schedules and ensures adequate staff coverage
- Ensure housekeeping and cleaning standards are adhered
- Handle and resolve sales staff grievances
- Ensure safety standards are adhered across locations
- Ensure implementation of security measures across all locations to minimize shrinkage
- Ensure accurate cash management at stores
- Ensure timely collection and return of merchandise from warehouses
Execution Activities
- Assist brand managers in the implementation of visual merchandising plans
- Implement standards for store layout, product displays and customer service
- Assist operations manager in identifying areas of improvement for
- Increasing footfalls,
- Conversion of footfalls
- Sales of merchandise at full price
- Reducing costs of operations
- Improving customer’s shopping experience across locations
- Visit stores frequently to ensure adherence of standards and monitoring performance
- Analyse weekly sales floor coverage
- Conduct competition stores visits are conducted regularly for gathering competitive intelligence
- Implement customer loyalty programs across locations
- Evaluate and train staff for improving efficiency of operations
- Introduction of best practices for efficient working of stores
- Implement staffing norms for stores in line with Liwa’s stores standards
Co-ordination Activities
- Co-ordinate with brand managers for visual merchandising activities
- Coordinate with freight supervisor for delivery of stocks at warehouse
- Co-ordinate with IT department for stock taking and any issues related to the same at warehouse or at stores locations
- UK & South African Nationals currently in their home countries and willing to relocate to UAE. Preferably female candidates.
- Should have managed the retail stores of a Fast Fashion Brand in their respective home countries.
- Should have proven experience between 3 to 5 years.
iQuest Consultants are the biggest IT, Telecom, Manufacturing and Engineering and BFSI recruiters in West India, started in 2000, working for clients like Deloitte, IBM, KPMG, E&Y, Goldman Sachs, RBS, Standard Chartered, Tech Mahindra, Cable & Wireless, Samsung, Nokia etc. We work aggressively at Middle, Senior and Top Management levels for the Manufacturing and Engineering Companies like L&T, Hindalco, Finolex, Thermax, M&M, John Deere, Mercedes Benz and many more. Our overseas division works actively for some of the very reputed names in the Gulf like Al Moosa, Al Aqili, BEC, Technip, Al Abbas, ETA, Al Basti, ArchGroup, etc.
Our different teams specialize in different industry verticals and technologies. The Executive Search team works only for VP, Directors and CXO levels across the globe. With 150 recruitment consultants in 9 offices in 6 different cities in India we have a pan India reach and can search out the best talent for our clients from anywhere in the country or abroad. |