وظائف خالية مسئول خدمات عملاء-شركة الفطيم ـ الامارات -السعودية 2

بيانات الوظيفة الخالية 25/03/2014
Gulf Talent	المصدر
السعودية	الدولة
مصر	مكان العمل
مسئول خدمات عملاء	الوظيفة الخالية
شركة الفطيم ـ الامارات	الجهة المعلنة
Ref: HP698-8454 Spanning 3 million square meters Cairo Festival City is a visionary mixed use urban community strategically located just 15 minutes from Cairo International Airport, along the Cairo Ring Road. Cairo Festival City features Egypt's first indoor-outdoor retail and entertainment resort combined with luxury residential communities, prime office spaces, internationally renowned hotels, schools and an automotive park all set within a lush landscaped environment.We are seeking to hire 6 Customer Service Assistants to work within the Cairo Festival City Mall Team.آ This role will be responsible for managing customer service desk & to handle customer issues, queries, problems, in a professional and courteous manner so as to achieve service standards & to enhance visitors experience to the CFC mall, your job duties & responsibilities will be including & not limited to: * Responsible for providing high standards of customer service to visitors bearing in mind varying levels of customer's expectations. * Responsible for developing an in depth understanding of the retail center to assist to any customer queries. * Responsible for maintaining adequate stock of mall collateral. * Responsible for resolving customer complaints & issues within the delegated level of authority. * Provide support to the inter-departments at the Mall so as to provide management front line data to understand public opinion, gauge visitors experience or make business & marketing decisions. * Provide basic level first aid services and emergency assistance to the customer. As a Customer Service Assistant; you have to demonstrate the following Qualifications, Experience & Skills: * Achieved a recognised Bachelor degree or any relevant discipline. * At least 2 years of experience in a face to face Customer Service field. * Flexibility to work over weekends, official holidays & rotational working hours shifts. * Strong Computer's Skills. * Very good English Language Skills. Applicantsآ who do not meet the above criteria will unfortunately be declined this opportunity. Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt. The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Group’s continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery. The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Group’s belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.	الشروط

اسم الوظيفة ، مجال العمل ، الشركة

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رابط الوظيفة :

http://www.gulftalent.com/Customer-Service-Assistant-X6-Cairo-Festival-City-Mall-jobs-in-Egypt-147683.html