وظائف خالية مسئول علاقات عامة-بنك ابوظبي التجاري ـ الامارات -الس

بيانات الوظيفة الخالية 24/03/2014
Gulf Talent	المصدر
السعودية	الدولة
الامارات	مكان العمل
مسئول علاقات عامة	الوظيفة الخالية
بنك ابوظبي التجاري ـ الامارات	الجهة المعلنة
Ref: LP452-277 Responsible for provision of customer service and sales support to the Excellency clients by: • Meeting agreed service standards • Ensuring seamless transaction processing and service delivery • Provision of support to ensure Sales targets are achieved Main Tasks & Responsibilities: Customer Service & Transaction processing • Ensure that Excellency offers the best ‘First Class Service’ in the market • Conducting EOD-BOD checks on all transactions • Ownership of portfolio vis-à-vis front-end service and account management • Problem/complaint resolution to be at 99% within TAT • Respond to all phones within 3 rings in a polite and friendly manner. • Record all messages and ensure call back response to caller is done within the same day within the 15 min TAT. • Track all maturities and contact customers and record action. Reviewed on a monthly basis • Ensure all KSIs are at 100% levels; Escalate all transactions not meeting TATs • Ensure all MIS and reports are maintained • Weekly off day handovers are complete vide documented emails Attrition management • Ensure that attrition levels are kept within 5% • Root cause analysis for account closures Portfolio Management • Generating 3 hot leads per month ( e.g. bank assurance/FDs) • Daily check on TOP 5 client accounts • Sensitive Client Calling to the top 20 clients • Ensuring respective RM Client Contact Plan MIS is submitted within deadline to the Unit Manager Operational Health & Compliance • Ensure all KYC and Compliance procedures to be complied with and adhered to in transaction processing • Ensure all customer instructions are authenticated • TDSS (Time, date, Stamp, signature) all client instructions • Signoffs are as per authority grid • Compliance training/awareness is in place Personal Development • Competency Levels of ROs are tracked and are in line with the business requirements • Ensures that they are appraised on a regular periodic basis Team work/Training • Attend at least 6 man days of training in the year • Be an effective team player and display the brand values in day to day interaction with internal and external parties • Submit at least one idea/initiative for a process improvement/change every quarter • Ensure team is staffed on off days /product end days and month ends Graduate/post graduate degree Certificate /Diploma or Degree in financial advice • 2-3 years experience in banking operations • Exposure to front end (customer facing) functions in the service industry would be an added advantage. Understanding of banking industry Understanding of banking process ADCB was incorporated on 1 July 1985 as a public joint stock company for an unlimited duration in the Emirate of Abu Dhabi, UAE. ADCB is registered under the UAE Federal Commercial Companies Law No. (8) of 1984 under registration number 4 and operates in the UAE under a banking licence issued by the Central Bank of the UAE. ADCB provides a range of consumer and corporate banking, Islamic banking, trade finance, structured finance, foreign exchange, derivatives, and financial advisory services, primarily in the United Arab Emirates. In addition, ADCB’s subsidiary Abu Dhabi commercial Islamic Finance PSC holds an Islamic banking license. As at 31 December 2010, ADCB operated 47 branches, 4 pay offices and 265 ATMs in the UAE; 4 new branches and 99 new ATMs were added during 2010. ADCB also operated 2 branches in India.	الشروط

اسم الوظيفة ، مجال العمل ، الشركة

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http://www.gulftalent.com/Relationship-Officer-Excellency-jobs-in-UAE-147593.html