Ref: HP698-8435 Al-Futtaim is regarded as a pioneer in the Gulf region's Automotive industry and encompasses every aspect of the Automotive business; from passenger and commercial vehicles and construction equipment sales and service, to used car sales and rental and leasing.
Al Futtaim Auto Center (ALAC) is part of the Al Futtaim's Automotive Division. ALAC has six divisions comprising of Body Centers - Toyota & Lexus within UAE, Fast Repair, Customs & Classics, Auto Equip, Tyre Zone and Fastfit. ALAC offers end to end solutions in aftersales for both business to business & retail customers.
ERAS is a new division of ALAC which focuses on sales and aftersales of New Morgan vehicles, classics cars and other niche brands.We are currently looking to recruit an experienced Sales Executive to work within our ERAS operations in Dubai. The primary focus of the role will be to achieve and exceed allocated unit sales targets, by ensuring maximum customer satisfaction.
Your main duties within the role include the following:
* Achieve or exceed sales targets which can vary monthly
* To retain maximum vehicle profit retention and sell vehicleآ add on accessories
* To maximize individual & team contribution of Customer Service Values in line with company expectation
* Ensure all customer data is captured accurately and fully uploaded on to Fastrack
* 100% attendance and time keeping to ensure customers are dealt with throughout business opening hours
* Adhere to all company rules and regulations
* Build on and retain relationship with existing & conquest customers long term
* Understand and fully implement Eras Sales Process
* Understand and achieve KPI's
* Sales Volume: Achieve and maintain the Company prescribed sales standards for his/her area of operation, which improves and maintains company and brand image and prestige
* Business Objectives: Achieve or exceed the allocated sales target
* Customer Satisfaction: Deliver excellent customer service, thereby ensuring maximum customer satisfaction and repeat sales
* Company Sales and Prospecting Systems: Adhere to company sales and prospecting systems. Achieve or exceed the target on number of prospects logged which ensures achievement of Company's business objectives and a larger customer/prospect base
* Cash and Credit Control: Ensure that Company procedures are adhered to while handling cash and credit customers. This ensures safety of cash and minimal chances of any loss
* Continuous Improvement and Development: Constantly improve and update knowledge, especially product range, features and benefits, general automotive industry and technical developments, market trends, competitor analysis, sales techniques and customer handling skills.
The ideal candidate will have the following qualifications:
* Hold a full, clean UAE driver's license.
* High school diploma or equivalent
* Minimum 2 years' experience in similar industry
* Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
* Excellent knowledge of the structure and content of the English and Arabic language including the meaning and spelling of words, rules of composition, and grammar.
* Managing one's own time
* Monitoring/Assessing performance of self
* Understanding the implications of new information for both current and future problem-solving and
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Group’s continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Group’s belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility. |