وظائف خالية مشرف غرف-شركة حماية للخدمات الامنية - حماية - قطر-ا

بيانات الوظيفة الخالية 08/03/2014
Gulf Talent	المصدر
السعودية	الدولة
قطر	مكان العمل
مشرف غرف	الوظيفة الخالية
شركة حماية للخدمات الامنية - حماية - قطر	الجهة المعلنة
الدوحة	مدينة العمل
مؤهلات فوق متوسطة	مؤهِل
Ref: KP643-78 Job Summary • Responsible for monitoring of the ground activities and security operations and ensuring that all risk incidents attended too with the appropriate action and in a timely manner. • Provide supervision and guidance to all operators to ensure that high standards of performance are being delivered at all times. • Ensure that attendance of the shift Control Room Operators and record and follow up on any absentees. • Receive and respond to incidents, classify each incident and determine the severity of the incident and generate an incident reports and submit of the activities conducted. • Prepare status reports and raise them to the Head of Operations Control Center for review. • Ensure that all communication devices and telephone and radio broadcasts are answered in a timely manner. • Coordinate with the Patrol Team to respond to any incidents if required. • Handle high-risk incidents that are reported and take action swiftly in order to contain any possible security breaches or threats. • Report any high-risk incident to the Head of Operations Control Center and ensure constant coordination. • Ensure that all reported incident are followed-up on and resolved. • Maintain a database of all the incident reports and follow up on all incidents to ensure that they are resolved as required. • Liaise with Police and other Emergency Services in situations where emergency services support is required following the process detailed in the Standard Operating Procedures. • Activate the Emergency Plan when required, following the process detailed in the emergency response and recovery policy. • Manage the coordination of Company Office Evacuation in case of an emergency, directing Security Staff as required. • Ensure that all incident-related data that is reported to the Center is maintained and archived. • Provide guidance and support to the Control Room Operators in performing their duties. • Evaluate the performance of the Control Room Operators and recommend training or coaching sessions to the employees who need it. • Contribute to the excellence of service delivery to internal/external clients in order to achieve Hemaya’s overall mission. • Practice duties and roles in line with the authorities as illustrated in the authority matrix. • This covers the key responsibilities to be performed, but is not all inclusive. It does not preclude other responsibilities from being assigned and undertaken. Educational Qualifications & Certifications: • Normally a College Diploma in a relevant field • Specific control room equipment certification is preferred Experience: • Four years of relevant work experience in the Control Room Operations KPAs: • Accuracy of incident capturing • Response time in reporting incidents • Accuracy of incident reports • Speed and accuracy of response to queries and issues internally and externally • External customer service satisfaction Skills: • Knowledge of Control Room Operations and incident reporting. • Organization and Planning Skills • Communication and Interpersonal Skills • Problem-solving Skills • Computer literacy: MS windows applications (word processing, excel, spread sheets…) • Fluent in English and Arabic The State of Qatar has achieved, under the wise leadership of His Highness Sheikh Hamad Bin Khalifa Al Thani the Emir of the State of Qatar and His Highness Skeikh Tamim Bin Hamad Al Thani the Heir Apparent, many successes in all fields of development and progress, which placed Qatar in the forefront of countries proceeding in the way of growth and prosperity. In addition to establishing economic projects, hosting of international events and conferences; the construction boom which the State of Qatar is currently witnessing and the rising number of public establishments and companies have led to an increasing demand for specialized security services in order to maintain the peaceful and secured environment that the State of Qatar enjoys today. This has prompted the establishment of Hemaya Security Services Company in 2005. Based on the above mentioned Hemaya was established to achieve the main objective of providing security services with the highest standards and technologies, along with security staff trained to International standards.	الشروط

اسم الوظيفة ، مجال العمل ، الشركة

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http://www.gulftalent.com/Control-Room-Supervisor-jobs-in-Doha-Qatar-145948.html