Ref: HP698-8290 FAMCO (Al-Futtaim Auto & Machinery Co.) is a market leading supplier of products & services to a diverse range of industries & commercial undertakings covering the transportation, construction, manufacturing, warehousing, oil & gas and marine sectors. FAMCO serves these industries with world-class brands like Volvo Trucks, Volvo Buses, Volvo Construction Equipment, Merlo, Ingersoll Rand, Linde, Dexion, Yanmar, Himoinsa, Stanley Proto, Fenner, Bruynzeel, Mobel Linea, Meco, Bott, Stertil, Hart & Nassau.
FAMCO has operations in Dubai, Abu Dhabi, Al Ain & Ras Al Khaimah. The company's development and success has been based on an in-depth understanding of customer needs and the dedication of its skilled staff.
FAMCO is committed to providing outstanding second-to-none service levels to customers and to maintaining quality, safety and environmental standards at the highest possible levels. FAMCO is an ISO 9001:2008 & ISO 14001:2004 certified company.JOB PURPOSE:
To provide Soft Skills, Sales, Parts and Staff Development as required by the divisions (including customer training), using knowledge of the effectiveness of methods such as classroom training, demonstrations, train the trainer, meetings, conferences, and workshops.آ
KEY ACCOUNTABILITIES:
* Develop and produce materials for use by learners and trainers including Trainers Guide containing all schemes of work and lesson plans
* Support the Co-ordination and monitoring of all distributors training. To attend Brand/Product specific training events and cascade information obtained.
* Identify and respond to opportunities for new programme offerings and expansion of existing programmes and services to meet business goals
* Develop and implement competence testing programmes to establish skill levels of existing staff and identify training needs
* Contribute to the analysing of standard competence reports, operational non compliance and execution of structured action plans.
* Ensure active promotion of staff and customer engagement activities.
* Conduct on-going site visits in relation to training needs analysis.
* Complete on-going Self-assessment of training programme content and delivery, to promote continuous improvement.
* Establish competence requirements for recruitment.آ آ آ Full competence assessments to be carried out on all new starters prior to end of probationary period to assist Line Managers.
JOB CONTEXT:
* Assist in training needs analysis of relevant division/brand and advise according to market trends and distributor guidelines.
* Develop training content and materials including FAMCO branded training in selling techniques (B2B), Customer Service and Negotiation Skills.آ Implement for all FAMCO staff UAE and International.آ
* Assist with the orientation, training and coaching of staff, management and other stakeholders to increase efficiency within the workplace
* Participate and execute adherence to Company and Principal policy and procedure compliance.
* Monitor, review and implement occupational health and safety, operational standards, warranty processes, technical support training activities.
* Ensure all technical processes are implemented and adhered to from a Divisional point of view.
* Conduct on-going site visits to identify individual training requirements and complete post course evaluations.
* Ensure compliance with Principals' policies, related to training.
* Support new model launch activities, campaigns and customer initiatives by way of material development with the support of technical training team and subsequent delivery.
* Assist Divisions to prepare and conduct Customer Seminars to promote technical awareness on features and benefits of new and existing products
Minimum Qualifications and Knowledge:
* Bachelor degree or equivalent in education, instructional technology or related field from accredited institution
* Knowledge of adult learning and workforce development issues
Minimum Experience:
* Minimum 5 years related professional work experience in sales, vocational and technical education
Job-Specific Skills:
* Experience in the design and delivery of vocational and technical development qualifications
* Teaching/training expert able to demonstrate use of learning methodologies to positively impact training results
* Experience in creating effective presentations
* Fluent in both spoken and written English
Behavioural Competencies :
* Ability to work to strict targets and deadlines
* Excellent interpersonal and communication skills
* A commitment to help others achieve their potential
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Group’s continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Group’s belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility. |