Ref: LP452-271 To provide administrative/functional support to the Manager / Department Head to ensure his/her day to day functions are carried out smoothly.
This includes acting as a liaison between the Manager and department members and providing assistance to them as required, performing a range of administrative duties to facilitate the smooth running of the operations of department, handling both internal and external correspondence, maintaining and assisting with the production and distribution of reports, assisting in preparation of presentations, keeping records of meetings and key information related to Group/ Department.
Non Quantifiable
To provide administrative support to the Direct Manager
To ensure smooth functioning of the department
Accurate timely dealing of a variety of duties and tasks
Key Results Areas
Timely delivery of a range of administrative matters.
Smooth operations of the department
Main Tasks & Responsibilities
Administrative functions related to Direct Manager
• Take dictation in order to draft correspondence to internal as well as external parties such business associates, vendors etc
• Read and route incoming mail. Locate and attach appropriate file to correspondence to be answered by employer
• Compose and type routine correspondence
• Organise and maintain file system, and file correspondence and other records. This includes creating personnel files for all department staff, handling confidential reports and making copies of correspondence or other printed materials as required
• Answer and screen manager's telephone calls, and arrange conference calls if required
• Coordinate Manager's schedule and make appointments
• Greet scheduled visitors and conduct to appropriate area or person
• Arrange and coordinate business travel schedules and reservations
• Coordinate and arrange meetings, prepare agendas, reserve and prepare facilities, and record and transcribe minutes of meetings
• Prepare outgoing mail and correspondence, including e-mail and faxes
• Complaint management of customers and routing to appropriate department for resolutions
• Collate information from those concerned and prepare reports and presentations
• Prepare/ maintain a number of key documents related to department ensuring attention to detail and accuracy are maintained at all times.
Administrative functions related to the department
• Redirect incoming mail to the concerned department – including complaint management
• Complete paperwork requested by members within or outside the department and dispatch it to those concerned
• Organise the purchase of kitchen supplies or office equipment as required
• Handle queries related to the department
• Handle petty cash expenses
• Maintain leave schedule of department members
• Manage hotel bookings, travel itineraries, reservations, transportation, road shows and conference bookings on behalf of the managers in the department.
Minimum Education level required:
A diploma in administration or the equivalent is essential. A degree in Administration or Commerce is desirable.
Work Experience
At least 3 to 4 years in administration with a working knowledge of the banking environment. Solid experience in handling a wide range of correspondence independently with strong organisational skills is essential.
Special Skills / Attributes required for the Job
A good knowledge of written and spoken English is required.
A good command of Word and Excel is required.
Spoken and written Arabic is desirable.
Good person-to-person communication skills are required.
Excellent analytical skills are required.
ADCB was incorporated on 1 July 1985 as a public joint stock company for an unlimited duration in the Emirate of Abu Dhabi, UAE. ADCB is registered under the UAE Federal Commercial Companies Law No. (8) of 1984 under registration number 4 and operates in the UAE under a banking licence issued by the Central Bank of the UAE.
ADCB provides a range of consumer and corporate banking, Islamic banking, trade finance, structured finance, foreign exchange, derivatives, and financial advisory services, primarily in the United Arab Emirates. In addition, ADCB’s subsidiary Abu Dhabi commercial Islamic Finance PSC holds an Islamic banking license.
As at 31 December 2010, ADCB operated 47 branches, 4 pay offices and 265 ATMs in the UAE; 4 new branches and 99 new ATMs were added during 2010. ADCB also operated 2 branches in India. |