Store Manager - Max Mara Abu Dhabi
We are currently recruiting an exciting opportunity with Max Mara in Galleria Mall Abu Dhabi. We are looking for a strong store manager to oversee the new Max Mara opening in January 2017 and potentially would be overseeing the new store Marina Rinaldi Galleria also. Team size will be around 7-8 people so we are looking for someone with strong man management skills. Arabic speaking and knowledge of the Abu Dhabi market would be preferable for this role. Ability to drive business and set up a loyal guest data base are essential qualities needed.
The Store Manager is responsible for managing the team ensuring to achieve the sales targets through outstanding customer service, deliver sales reports, and manage efficiently the stock as he/she is fully accountable of the inventory process and result. In addition, he/she is accountable for the implementation of the company’s policies and procedures.
In their endeavor to excellence, the fundamental values all our employees must possess are Commitment, Integrity, Empathy and Flexibility
Main Responsibilities:
Sales Achievement
• Conduct sales analysis, follow up on market trends and monitor the competition’s activity
• Propose ways to improve the business: in store merchandizing, opening hours, product mix.
• Produce quantitative and qualitative sales report
• Be present in the shop floor to generate sales and handling VIP customers.
Customer Service
• Identify customer potential needs and use initiatives to meet those needs
• Ensure consistency in customer service delivered and handle all complaints
• Ensure building, maintaining and using the customer data base.
Stock Management
• Enter all received goods and ensure stock control and proper record of all stock movements
• Supervise the replenishment process to avoid and report any over stock along with the suggested corrective action
• Prepare for the inventory.
General Operations
• Coordinate with the back office, suppliers, logistics, marketing and merchandizing team regards of new launches, in store animation or renovation and provide feedback accordingly
• Follow up on different issues with Mall Management such as mall promotions, permits, security…
Merchandising
• Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation
• Implement all merchandising as per the brand’s visual merchandising guidelines
• Conduct daily walkthroughs to check presentation standards.
Man Management
• Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
• Can be involved in the recruitment process of Shop Staff and Sales Executives within his/her domain
• Manage, engage and delegate the responsibilities of the team reporting to him/her
• Conduct the appraisal and assessment of own team members
• Responsible for coaching and training own team members.
We can offer you:
• Future growth opportunities with different business units and multiple brands
• Staff discounts at all participating Chalhoub partner brands
• The chance to live and work in a dynamic regional retail hub In their endeavor to excellence, the fundamental values all our employees must possess are Commitment, Integrity, Empathy and Flexibility.
• Degree Education
• At least 6 years’ experience in store manages roles.
• Arabic speaker preferable
• Man management experience of at least 6 staff
• Cross subject knowledge (IT, Sales, POS, etiquette, stock, security, Man management, Cash collection and reconciliation, finance, etc…). Require intermediate level of understanding on how they work and how all of these are linked together.
Linguistic Skills
• English: Excellent English skills required
• Arabic: Essential
• French: not necessary
The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.
By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.
With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group’s success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group’s competitive edge in today’s market.
By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce. |