About the Business:
One of the companies bearing Al-Futtaim name is IKEA.
IKEA is the world's largest home furnishings store, founded in Sweden over 60 years ago. At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA "creating a better everyday life for the many" isn't only our vision, it's our way of life!
Job Purpose:
Assist customer in Home Delivery section in professional manner. Also, to ensure receipt of cash, cheques etc., from all showroom transactions are properly completed and recorded; and such assets are held in safe custody within the company in accord with company procedure.
Key Accountabilities:Customer
* Handle all articles and ensure all are handed out as per the customers' receipts to ensure accuracy of stocks and customer satisfaction.
* Ensure customer's home delivery reconfirmation call is carried out a day before the delivery schedule.
* Attends to customers' queries and problems in a professional manner.
* Greet all clients at the home delivery front desk in a professional manner.
* Receive, check, and verify goods from customer against the invoice as per the company policy, system and procedures.
* Handles routine customer complaint promptly and courteously.
* Briefs the Duty Manager on complaints that require management assistance.
Operational
* Ensures to report to Home Delivery senior for any stocks irregularities found while verifying the goods
* Ensure all system procedures are adhered to as per policy / procedure.
* Ensure all goods are labelled before moving to the holding area.
* Provide accurate information to customer's and IKEA sales co-workers regarding home delivery lead time.
Financial
* Ensure all receipts by way of cash, cheque, or other negotiable instruments etc., are completed according to the company policies, systems and procedures.
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.
Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance.
Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.
The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector. |