بيانات الوظيفة الخالية

04/07/2016

Gulf Talent

المصدر

السعودية

الدولة

قطر

مكان العمل

منسق

الوظيفة الخالية

E-Commerce Support Coordinator (Doha Sales) - Qatar Airways - Doha The E-Commerce Support Coordinator will provide support to the daily operations of IBE unit within Doha Sales Department. You will resolve customer issues, respond to generic queries and investigate problems relating to Ecommerce business. You will ensure that the highest standard and quality of customer services are met and aligned with the company policies and procedures. You will organise and maintain the day-to-day work assignment and monitoring process of E-Commerce unit to ensure consistency in the delivery of customer service resolutions. You will work out and execute recovery action plans to handle peaks in volume due to occasional backlogs or service disruptions. You will support the station in cross-functional projects such as roll-outs, sales, testing, online promotions, campaigns, etc. You will drive incremental revenue by improving conversion and customer retention through on time and quality response to queries and issues. You will identify and recover potential revenue leakage by monitoring the volume/ratio of booking engine failures. You have Trade or Vocational qualification with a minimum 4 years of job-related experience in Travel or Airlines industry. You have good knowledge of principles of online travel systems and strong background in Reservations and Ticketing. You will have up to date knowledge of current e commerce processes and procedure. You are pro-active, energetic and passionate customer service. You have excellent communication skills at all levels. Fluency in English is an essential requirement. You have good inter-personal skills and able to work under pressure. Welcome to a world of growing opportunities. Qatar Airways is the national carrier of the State of Qatar. Our global network now sees us flying to over 100 destinations worldwide and operating some of the youngest fleets in the sky. We are home to over 150 nationalities. Our mission is to deliver Excellence in Everything We Do. For us, that means we focus on the customers who fly with us. We understand that our customers choose to fly with us because we care for them. We know that every time we fly, we carry the hopes and dreams of our customers. Similarly we consider the hopes and dreams of our people. Our success is due to our leadership and the employment of high quality people who will enjoy living and working in Doha, Qatar. Qatar is a rising economic powerhouse and is fast establishing itself as one of the world’s newest and most vibrant hubs. Qatar prides itself on its technological advances as well as its educational and research facilities. It is rapidly becoming home to more expatriates and international businesses, as well as world-renowned 5-star hotels, spas and resorts. The city boasts the best in shopping, sports activities and has been host to many high profile international events. As the Airline of the Year 2011 and the only 5-star airline in the Middle East, the opportunities for career diversity, professional development opportunities to further your careers within the organisation are almost limitless. We truly believe that life is a journey, not a destination; therefore we help our people to realise all that they can be. Join one of the fastest growing airlines with an ever-expanding global network. If you wish to find out more about the Qatar Airways Group of companies and what we have to offer, then please visit our website.

الشروط

4

سنوات الخبرة

اسم الوظيفة ، مجال العمل ، الشركة

البلد






 


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