Automotive
Al-Futtaim is regarded as a pioneer in the region’s automotive industry. The company imported the first consignment of Toyota vehicles to the UAE and established Al-Futtaim Motors in 1955.
Al-Futtaim represents 44 automotive brands across 16 countries and encompasses every aspect of the business:
* Passenger and commercial vehicles sales
* Manufacturing agricultural vehicles
* Construction equipment sales and service
* Used car sales
* Rental and leasing
FAMCO
FAMCO (Al-Futtaim Auto &Machinery Co.) is a market leading supplier of products &services to a diverse range of industries &commercial undertakings, covering the transportation, construction, manufacturing, warehousing, oil &gas and marine sectors. FAMCO serves these industries with world-class brands like Volvo Trucks, Volvo Buses, Volvo Construction Equipment, Merlo, Ingersoll Rand, Linde, Dexion, Yanmar, Himoinsa, Stanley Proto, Fenner, Bruynzeel, Mobel Linea, Meco, Bott, Stertil, Hart &Nassau.
FAMCO has operations in Dubai, Abu Dhabi, Al Ain &Ras Al Khaimah. FAMCO also operates on an international level in KSA, Oman, Qatar, Bahrain and East Africa. The company's development and success has been based on an in-depth understanding of customer needs and the dedication of its skilled staff.
FAMCO is committed to providing outstanding second-to-none service levels to customers and to maintaining quality, safety and environmental standards at the highest possible levels. FAMCO is an ISO 9001:2008 &ISO 14001:2004 certified company. We are looking for an Aftersales Manager to provide industry-leading levels of aftermarket product support and customer satisfaction, whilst maximizing profitability of Service and Parts operations. Although the position will be based inA Doha the incumbent will be responsible for the development and implementation of systems and procedures for Oman, Qatar and Bahrain. Shall be responsible for the following duties but not limited to:
* Development of aftersales business to achieve or exceed budget levels of sales and margin.
* Provide industry-leading levels of customer, product and technical support in the areas of Service & Parts country-wide operations.
* Establish and lead a regional aftermarket sales team dedicated to business development.
* Ensure correct levels of staffing and competence to deliver the required levels of customer and product support.
* Identification of, and recommendations for, network development within area of responsibility
* Ensure Service & Workshop operations adhere to all Company and statutory processes, procedures and guidelines.
* Ensure Parts & Warehouse operations adhere to all Company and statutory processes, procedures and guidelines.
The ideal candidate will have the following skills and experience:
* University Graduate/MBA or suitable experience within Commercial Vehicle industry.
* Minimum 10 years' experience with reputable franchised Automotive/Commercial Vehicle/Industrial, 5 years in Service Management, preferably multi-location. Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility. |