بيانات الوظيفة الخالية

17/05/2016

Gulf Talent

المصدر

السعودية

الدولة

السعودية

مكان العمل

مدراء

الوظيفة الخالية

الرياض

مدينة العمل

علوم الحاسب

مؤهِل

Company: A major retail operator Role: - Manage end-to-end IT use support to ensure efficient, effective, and timely closure of all service requests - Manage the issuing, registration, and tracking of all IT systems requested by staff and contractors on malls and head office - Assist IT department in the development of the department’s annual business plan, KPIs, budget and policies and procedures - Manage outsourced supplier contracts and negotiations for provision of IT maintenance Help Desk Services (if outsourced) - Ensure resolution of day to day incidents reported by end-users on PC - Leverage of tools to track all user requests, incidents and problems and manage ticket lifecycle, including status, progress, closure and verification with end-user - Follow-up on the complete lifecycle of end-user technology assets from acquisition to disposal of hardware (laptops, desktop computers, monitors, printers, etc…), software and telecom elements in coordination with Procurement - Plan, evaluate and manage the deployment of desktop solutions both in malls and in head office - Ensure proper security setup of end-user desktops and manage IT security issues - Perform tracking, reallocation and disposition of mall and head office end-user IT assets - Assist in developing and enforcing operational desktop standard configurations, documentation and procedures - Perform reporting on current IT equipment allocation - Perform periodic customer satisfaction surveys Education: Bachelor’s degree in IT or computer science Experience: 7+ years work experience in IT helpdesk support Experience in Service and Helpdesk Management Competencies: Excellent understanding of Service and Helpdesk tools, processes and management practices Data Centre Products & Services Infrastructure Services (Office IT) Web Services Key services support processes based on ITIL standards Product know-how across industry Benchmarking strategy Quality Management Understanding of the IT market Excellent communication skills in verbal, written and formal presentation formats Command of Arabic and English, written and verbal Command MENA has been successfully partnering with clients and candidates since 2005. We have worked on human resources & talent acquisition assignments for clients throughout the Asia Pacific region, Middle East, Europe and the Americas. During this period of time we have successfully sourced highly skilled and multilingual talents both locally and from around the globe. As a company we take a consultative approach to meeting your human resources & talent management requirements. Taking the time to understand your needs, we think laterally to isolate candidates\' critical skills. We have proven understanding of the dynamics of various markets and we bring a fresh perspective to your challenges in sourcing creative staff. Our team of consultants specialise in a variety of sectors and take real pride in their work. We work in a number of specialist sectors; succesfully delivering human resources campaigns to Fortune 1000 & major international companies through to smaller boutique & specialist companies.

الشروط

7

سنوات الخبرة

اسم الوظيفة ، مجال العمل ، الشركة

البلد






 


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