بيانات الوظيفة الخالية

16/05/2016

Gulf Talent

المصدر

السعودية

الدولة

قطر

مكان العمل

مهندسون

الوظيفة الخالية

الدوحة

مدينة العمل

In this role as Technology Services Engineer, you are required to be part of 24x7 IT Field Support to provide 2nd level technical assistance and support for incoming enquiries and issues related to IT. You will be responsible for responding to queries either in person or over the phone and respond to email messages for customers seeking assistance related to IT systems across HIA. Staff would be required to analyze the issue, use all available diagnostic tools to provide second level technical support to resolve problems and follow-up with customers and other technical teams to ensure that the issue has been resolved within agreed Service Level Objectives. In addition, staff is required to maintain inventory of IT assets and carry out minor deployment projects in line with business needs. A  Key accountabilities include: A  * Ensure all calls are responded efficiently in timely manner. * Ensure process and procedures are followed as per ITIL standards for HIA - IT services. and support across all platforms. * Ensure all IT assets are recorded in the system and secured. * Monitor alerts for critical airport systems to ensure 99% uptime. To be successful in this role you should hold a Degree in Computer / Engineering / Diploma or equivalent. You should have certifications like CCNA, MCSE and ITIL V3 Certification (Foundation course). Applicants are required to have an in depth knowledge of remote control tools like Ultra VNC. A  You must have hands on experience in troubleshooting desktop and special airport systems. You should also have good technical knowledge of HP Service Manager. You must have at least 3 years of experience in a technical support role within the aviation industry along with good communication and organization skills. Welcome to a world of growing opportunities. Qatar Airways is the national carrier of the State of Qatar. Our global network now sees us flying to over 100 destinations worldwide and operating some of the youngest fleets in the sky. We are home to over 150 nationalities. Our mission is to deliver Excellence in Everything We Do. For us, that means we focus on the customers who fly with us. We understand that our customers choose to fly with us because we care for them. We know that every time we fly, we carry the hopes and dreams of our customers. Similarly we consider the hopes and dreams of our people. Our success is due to our leadership and the employment of high quality people who will enjoy living and working in Doha, Qatar. Qatar is a rising economic powerhouse and is fast establishing itself as one of the world’s newest and most vibrant hubs. Qatar prides itself on its technological advances as well as its educational and research facilities. It is rapidly becoming home to more expatriates and international businesses, as well as world-renowned 5-star hotels, spas and resorts. The city boasts the best in shopping, sports activities and has been host to many high profile international events. As the Airline of the Year 2011 and the only 5-star airline in the Middle East, the opportunities for career diversity, professional development opportunities to further your careers within the organisation are almost limitless. We truly believe that life is a journey, not a destination; therefore we help our people to realise all that they can be. Join one of the fastest growing airlines with an ever-expanding global network. If you wish to find out more about the Qatar Airways Group of companies and what we have to offer, then please visit our website.

الشروط

اسم الوظيفة ، مجال العمل ، الشركة

البلد






 


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