Hiring an IT Manager role for an international law firm in Dubai.
Purpose of role
The Middle East IT Manager is responsible for providing excellent customer service to end users in the region and aligning IT services to business needs. Supervising the IT personnel in the region, providing effective management of technical support, prioritization of support needs, and research/investigation for all first line support calls. The IT Manager also oversees regional suppliers and service provider relationships, develops and manages budgets and ensures the IT function supports business activities as effectively as possible.
Responsibilities
Responsible for IT service delivery to the ME regional offices
Preparation and management of IT Budgets for the region
Acts as liaison between the business and IT department to assess and provide appropriate IT services to users
Identifies evolving business needs and opportunities for service improvements; aligns IT services, projects and investment accordingly
Ability to manage escalations, outages, significant issues/concerns while working closely with engineers and provide consistent communications to management and users
Vendor development and management to build up good working relationships with service providers and suppliers in each country / office
Procurement and maintenance of end user IT hardware, peripherals and services in line with company standards and business needs
Where necessary develops local standards, policies and procedures for the IT Department
Communicates ME offices' business needs with regards to IT requirements to UKMEA/Global IT
Represents regional offices' interests to the respective UKMEA/Global teams in devising IT standards, policies and procedures
Works closely with colleagues in UKMEA/Global IT department to ensure successful delivery of IT projects to the ME offices
Leads and develops IT support team within the region to provide a high standard of customer service
Resource planning, scheduling and assigning tasks to members of the IT ME team and monitoring progress
Ensures staff meet all regulatory requirements, comprehend and comply with best practices, professional standards, internal policies, and procedures
Works in tandem with other members of the IT ME team and London IT in resolving user support issues
Coordinate with other departments and business stakeholders on technology deployments, system upgrades and maintenance outages.
Communicate maintenance schedules, operational issues and impacts to IT management and business stakeholders and users.
Assesses IT Project Risk on behalf ME Offices and advises of specific needs for the Middle East
Manages and continually assesses business continuity plans, disaster recovery and risk in line with ISO 22301
Spearheading any office relocation or upgrade projects
Oversee the execution of IT training and development programs such that all staff in the region have skills necessary to utilize technology effectively
Encourage communication of new ideas, solutions, suggestions and problems. Review for appropriate action or implementation
Provide feedback regarding IT methodologies, standards and industry leading practices
Maintains awareness of new and emerging technologies and products provided by IT
Support Business Leaders in client-facing engagements and act as IT Ambassador in Middle East client pitches Required experience, skills and attributes
A minimum of 3 year management experience.
Have a solid working knowledge of ITIL.
Proven track record leading IT teams in a large corporate environment.
Previous experience as an IT Manager or senior IT Leadership position.
Experience managing large complex, transformational programmes & change initiatives.
Experience managing a team of Senior IT Professionals.
A strong leadership style, used to working in a matrix management environment.
People management skills, including but not limited to recruitment, retention, talent development, peer ranking, succession planning, performance improvement, dismissals and culture.
Experience in supplier management, developing and maintaining supplier relationships (external) and operating efficiency plans.
Proven capability of effectively managing and developing high-performing teams.
A proven track record in leading multi-disciplined teams of IT staff.
Experience of developing business strategies and implementing business plans.
Experience in a large blue chip organization.
Senior level stakeholder management.
Credible performer in senior executive forums.
International delivery experience would be a big advantage.
Desirable: ISEB or Prince 2 / PMI / APM / MSP. MENA Recruit is a boutique Executive Search and Recruitment company focused on the Legal, Investment Management, Retail, Pharmaceutical, IT and Hospitality sectors covering the Middle-East and North Africa. |