بيانات الوظيفة الخالية

15/03/2016

Gulf Talent

المصدر

السعودية

الدولة

الامارات

مكان العمل

مسئول خدمات عملاء

الوظيفة الخالية

ابوظبي

مدينة العمل

To handle & provide quality service to Wholesale Bank Group clients for their all requirements efficiently, professionally and promptly. In addition to this to assist in the preparation of customer and business related MIS to continuously improve service levels. a) Ensures client satisfaction by providing prompt responses to Wholesale Bank Group client queries and addressing their needs to enhance client service. b) Communicates clearly and in coordination with the Wholesale Bank Group Relationship Managers the service/operations related to borrowing and non-borrowing relationships. c) Handle the process of opening Wholesale Bank Group accounts and ensures that related documents required are in order. d) Interacts with Relationship Managers and others specified by the Team Leader for service delivery and MIS requirements. e) Follows up daily on pending and outstanding issues and ensure timely remediation. f) Route customer requests such as issuance of cheque books, transfers, change in address and signatories etc. to concerned departments with adequate controls. g) Urge clients to renew their fixed deposits, increase transactions in coordination with the concerned relationship team. h) Coordinate issuance of different certificates on behalf of commercial customers e.g. formation of new LLC/FZE companies, etc. i) Ensure thorough and proper follow up and rectification of any audit comments. j) Inform clients about checks returned in clearing / discounted checks and ensure that prompt delivery k) Maintain proper and efficient filing system by daily update to the file. The files to be maintained and updated in order to allow easy reference. l) Follow up with other support departments for problem solving & liaising with Relationship Managers for decision-making. m) Manage the corporate relationship base of the assigned Team / business portfolio. n) Follow up on documentation, submit the required documentation for approved clients to Credit Risk Management & Advances Division and follow up on sanction limit. o) Follow up on client's day-to-day transaction requests. p) Follow up on execution of customers' transactions. q) Remain fully updated on the Bank’s policy and procedures, products / services to ensure prompt quality service to clients r) Perform any other duties or responsibilities consistent with the role as assigned by management. s) Help in conducting regular and/or annual client feedback to help improve service standards. Education: • Diploma degree in any discipline. Experience: • Minimum 2 years experience in a similar position Other Skills Required for the Job: • Capabilities to handle / address transaction or queries related to clients and strong follow-up abilities to ensure timely and accurate disposition of transactions. • Good communication skills. • Should have adequate knowledge of the products and services of the bank . • Working knowledge of credit and operations. • Knowledge of Arabic will be an advantage Founded in 1991, Commercial Bank International is an award winning full-service commercial and retail bank offering simple and easy-to-understand products and services. Our aim is to attract, develop and retain the very best people by offering a motivating and inclusive workplace where talent is recognized and developed. At CBI we will give you the opportunities you need to get more from your job. We'll help you grow and progress by acknowledging your talent, and rewarding you well. In return you'll give us your energy, enthusiasm and the drive to deliver results. That way, we all have a promising future.

الشروط

2

سنوات الخبرة

اسم الوظيفة ، مجال العمل ، الشركة

البلد






 


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