بيانات الوظيفة الخالية

05/11/2015

Gulf Talent

المصدر

السعودية

الدولة

البحرين

مكان العمل

مسئول دعم فني

الوظيفة الخالية

المنامة

مدينة العمل

Contributor Product Support - Bahrain - Under general supervision, responsible for responding to moderately complex customer inquiries regarding company products. - Analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action - Contribute to the successful delivery of Sabre products to customers - Builds internal relationships with counterpart peers across other locations within EMEA to develop knowledge of key subject areas - Supports market business requirements to scope, develop the process and contribute with technical writing capabilities - Develop subject matter expertise and capabilities of key product portfolio - Supports internal communication activities and external training projects - Recommend solutions to customer application questions. - Track problems so that recurring problems can be reported to product development. Interfaces with other departments including associates and suppliers to resolve customer problems. - Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers. - Any other duty assigned by direct Manager - Minimum 5 years related experience - Experience of managing a portfolio of projects to delivery and understanding of best practice in project delivery - Experience with airline reservations or airport check in Sabre, Apollo, Worldspan or Amadeus - ITIL Certification (preferred, not essential) - Project management qualification and experience - A strong grasp of software development lifecycle and Product life cycle - Good computer software skills and Internet capabilities. - Strong time management, multi-tasking, and organizational skills - Strong communication skills (written and verbal). - Strong interpersonal skills, internal and external, and ability to communicate at all levels. We are a global travel technology company serving the world’s largest industry — travel and tourism. We provide software to travel agencies, corporations, travelers, airlines, hotels, car, rail, cruise and tour operator companies through our four businesses: Sabre Travel Network®, the world’s leading provider of solutions for the travel industry, Sabre Airline Solutions®, the world’s leading provider of solutions for the air transportation industry, Sabre Hospitality Solutions®, the world’s leading provider of solutions for the hospitality industry, Travelocity®, a leading online travel company. By delivering innovative travel technology, we make the world a better place. Our innovative technology is used by more than a billion people around the world to plan, book and get to their destination at a time and price that's right for them. We work behind the scenes to make the world a better place, one journey at a time.

الشروط

5

سنوات الخبرة

اسم الوظيفة ، مجال العمل ، الشركة

البلد






 


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