بيانات الوظيفة الخالية

28/09/2015

Gulf Talent

المصدر

السعودية

الدولة

الامارات

مكان العمل

مسئول خدمات عملاء

الوظيفة الخالية

Customer Service Representative (X3) - Hertz As part of our Hertz CSR Team, you will be responsible to improve overall customer satisfaction by ensuring that the customer is dealt within a pleasant and professional manner by adhering to agree with the Hertz standards concerning vehicle delivery & collection, service & maintenance, end of contracts, exchanges and transfers. You are also expected to ensure that all policies and procedures relating to customer query handling and complaints resolution are strictly adhered in order to meet the expectations of the customers. You will be part of our Hertz operations based in Dubai, reporting to the Branch Operations Manager. You are also required to assist in preparing reports such as daily vehicle inventory, fleet on replacement, Hertz emergency roadside assistance, vehicle off hire, vehicle aging and etc. to improve overall efficiency of the department. You should have at least a minimum of 2 years’ experience in a customer service role preferably in an automotive company and holding a diploma or college degree. Candidate is preferred to have a driving license. You should have the ability to build and maintain friendly, warm relationships with customer. You should have excellent communication skills and the ability to use computer applications. You should also be able to display customer focus with the ability to demonstrate a positive, enthusiastic and friendly attitude while being able to deal with the customers and work in a team. Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt. The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery. The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

الشروط

2

سنوات الخبرة

اسم الوظيفة ، مجال العمل ، الشركة

البلد






 


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