الرئيسية
استعراض الوظائف
وظائف اليوم
من نحن
اتصل بنا
مركز المساعدة
English
بيانات الوظيفة الخالية
24/10/2013
جوبس
المصدر
فلسطين
الدولة
فلسطين
مكان العمل
مهندسون
الوظيفة الخالية
رام الله
مدينة العمل
علوم الحاسب
مؤهِل
الوطنية موبايل |Helpdesk Engineer jobs company » شاهد جميع الوظائف لصاحب العمل هذا | More للخلف|ارسل هذه الوظيفة لصديق ملاحظة هامة : للتقدم لهذه الوظيفة يجب اولا التسجيل بموقع شركة الوطنية وتحميل المرفقات المطلوبة في اسفل الوظيفة ،للتسجيل بموقع الوطنية الرجاء الضغط على الرابط التالي : تقدم للوظيفة Role Summary & Duties and Responsibilities: Providing First line, second line of support for end users Installing and supporting Application and Operating systems Managing daily Users Active directory Installing and support for Printers and Printing services First Level of support for PC’s and printers (Hardware problems) Installing and supporting computer Cabling First line, Second line of support for LAN’s and WAN’s Reporting problems and tasks on the computer service disk system Monitoring services and applications Backup’s and restore for end users computers Logs all calls, interactions and do first line, second line support Check that all open calls are updated daily or according to service desk SLA Liaising with second level support and all business units to ensure calls closed in timely manner or according to SLA Define, implement and monitor Operating procedures Monitor Service level agreements Monitor, update Help Desk Inventory Train end users, on operating system, Office and VOIP phones Insure implementing the Department policies and procedures Experience & Qualifications: Bachelor’s Degree in Computer Science or Information Technology or Equivalent Experience Minimum 2 years of experience in computer use, Help Desk, and technical support Skills: Strong oral and written communication skills Proficiency in Arabic and English (oral and written) Computer Literacy knowledge (Microsoft) Proficiency with MS Office suit (mainly Excel, Word, and PowerPoint. Excellent Communication Skills Strong written and verbal communication skills. Excellent Team work and organizational skills. Excellent organizational and time management skills Excellent coordination and follow-up skills. Key Performance Indicators: Service Desk documents, records, and reports are prepared, maintained, and typed accurately and in a timely manner. Department files are appropriately maintained. Good coordination and communication exist with other staff members. Management is appropriately informed of area activities. Assigned functions are efficiently and effectively completed in a professional manner ملاحظة: يجب إرفاق الملفات التالية: 1-Resume / cv 2-Passport-size photograph
الشروط
اسم الوظيفة ، مجال العمل ، الشركة
البلد
بحث متقدم
رابط الوظيفة :
http://jobs.ps/job//helpdesk-engineer/17312?cat=83