J O B D E S C R I P T I O N
JOB IDENTIFICATION
Job Title : Store Manager Job Code
JOB PURPOSE (OBJECTIVES)
The Store Manager is responsible for overall store operations. In addition to fulfilling the same responsibilities as a Supervisor, the Store Manager is responsible for generating sales, opening/closing procedures of the store, merchandising, inventory control, monitoring the replenishment requests, sales transactions, general housekeeping and maintenance, safeguarding of store assets, and bank deposits. Additionally, the Supervisor/Store Team Leader supports the Store Manager in building a superior team and holds store staff accountable according to personnel policies and procedures.
REPORTING RELATIONS
Position Reports to : BRAND MANAGER
Secondary Reporting : Not Required
Directly Supervises : SALES ASSOCIATES and STOREKEEPER
Total no. in team for Supervision : 4 (Subjected to change in future)
KEY RESPONSIBILITIES
CUSTOMERS
1. Providing the best customer service to all customers in accordance with Company Policy and procedure
2. Customer relations.
3. Assist customers in inquiries and complaints
4. Ensure that each customers receives outstanding Customer Service by providing a customer friendly environment which includes greeting and acknowledging every Customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service.
MERCHANDISE
1. Monitoring and co-ordinating of ordering, receiving, stocking, inventory control, visual merchandising and selling all shop merchandise
2. Product reporting and stock control (sold, on hand, availability in the w/house)
3. Replacing and organizing garments on the Shop floor and in Stock room
4. Monitoring Window dressing, new collection organizing in different shops
5. Stock room and Warehouse organization control
6. Plan/Coordinate sales promotions activities and prepare or direct workers preparing merchandise displays
7. Coordinate sales promotions activities and prepare or direct workers preparing merchandise displays.
8. Prepare requisitions to replenish merchandise
CASH MANAGEMENT
1. Supervising of daily sales cash, petty cash
2. Operating, supervising users on, and troubleshooting the POS system
3. Monitoring Banking the daily sales cash with the designated bank and/or with the Accounting Department
4. Providing the necessary financial reports to the Shop Manager
5. Monitoring Cash flows participate in Annual Budgeting/Sales plans
EMPLOYEE
1. Staff Management (supervising, guide and support, motivation, conflict resolution)
2. Scheduling hours for all shop retail associates
3. Staff control (attendance, punctuality, customer service, Motivation, personal image)
4. Training new and develop all shop retail associates
5. Recruit, train, develop and communicate with all staff as well as assess performance on a regular basis.
6. Plan and assign yearly/monthly goals, tasks and assignments. Assure proper completion through follow-up
7. Ensure compliance of established procedures, practices, sales and security from every Employee Manual.
8. Assign employees to specific duties to include a daily checklist
9. Maintain a weekly Retail training program, assist employees in obtaining new product knowledge
10. Encourage, assist, and train employees to become a motivated sales force
ADMINISTRATION
1. Formulate/Assist OM pricing policies on merchandising according to requirements for profitability of retail operations
2. Assist in monitoring sales performance, through the analysis of sales reports and comparison shopping. Assist in adjusting strategies
3. Maintain adherence to all Company policies and procedures.
4. Management of all office tasks including management of funds and media, receiving, inventory and payroll.
5. Any other duties as assigned by Managing Director.
6. Maintenance, cleaning and lighting control
7. Performing all extra works that might be required for the shop
8. Responsible for Company Assets issued
9. Lock and secure the store when scheduled
10. Maintain operation records and prepare daily transaction records
11. checking &ensuring proper working of light, computer ,phones and cleanliness
12. Acknowledgement of the materials received from the warehouse.
QHSE RESPONSIBILITIES
1. The Employee is responsible for both their own safety and the safety for others
2. Demonstrate a personal commitment to Health, Safety and Environment through safety leadership and behavior
ADDITIONAL INFORMATIONS REGARDING THE JOB
Travelling – Not required. Occasional travelling for administrative reasons.
SKILL/KNOWLEDGE
1. Computer knowledge- MS Office & exposure to CRM Software shall be an added advantage.
2. Training Knowledge
PERSONAL QUALITIES
1. Strong Leadership Skills
2. Customer relation
3. Flexibility at all times
4. Nice personal image (clothes, hair, make up, etc.)
5. Assertiveness
REQUIREMENT FOR FUTURE DEVELOPMENT
1. Ability to develop people
2. Ability to manage shifting priorities
EMPLOYMENT REGULATIONS /CONTROL
1. Employee Manual Ideal candidate will be female Arabic speaking based in Abu Dhabi.
PROFESSIONAL QUALIFICATION
1. A diploma in Business Administration is highly desirable
EXPERIENCE QUALIFICATION
1. Three + years specialty retail apparel Store Manager experience preferred.
2. Proven ability to successfully manage all aspects of the store environment.
3. Solid hiring, staffing and coaching experience.
4. P&L and scheduling exposure and experience.
5. Resolve complaints and problems as they arise from customers and employees Originally established in 1981, The Ghobash Group has become one of the region's most recognized trading and investment companies. As a result of the Group's long-term commitment to business growth and diversification, strategic alliances with partners who share the same values have been formed across a variety of industry sectors, reflecting the Group's intimate knowledge of the regional market place.
This comprehensive understanding of the local and regional markets ideally places the Ghobash Group to identify the best business opportunities in the market.
The Group's extensive regional experience and 400 dedicated employees create a solid infrastructure for the development of new strategic alliances and investments with internationally known enterprises. |