Retail Floor Manager - Qatar Duty Free - Doha
The Retail Floor Manager is responsible for the day- to day running of QDF stores in accordance with overall company policy. The person will spend a lot of its time on the ground in our 24 hour operation, finding new ways to improve the commercial performance of Qatar Duty Free by increasing its turnover and maximizing profitability- through people. He /She will ensure promotions are accurate and merchandised to the company's standards and will also be responsible for managing staff on day to day basis ensuring excellent standards of customer care met / exceeded.
Accountabilities:
Sales and Customer Service:
- Managing and motivating a team to increase sales and ensure efficiency.
- Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
- Analyzing sales figures and forecasting future sales.
- Using information technology to record sales figures, for data analysis and forward planning.
- Ensure that the merchandise is displayed attractively and customers can easily shop for what they need.
- Managing stock levels and making key decisions about stock control.
- Ensuring standards for quality, customer service and health and safety are met.
- Resolving health and safety, legal and security issues.
- Work to create a win- win situation where customers are satisfied and have a great experience shopping in Qatar Duty Free.
- Updating colleagues on business performance, new initiatives and other pertinent issues.
- Maintaining awareness of market trends in the retail travel industry, understanding forthcoming customer initiatives and monitoring what competitors are doing.
- Initiating changes to improve the business
- Dealing with sales, as and when required.
- Attending and chairing meetings
Marketing and Promotions
- Organizing special promotions, displays and events.
- Participate in company official stock takes: arrange all areas, schedule staff, coordinate with Stock Control department, monitor accuracy & process whilst stock taking.
Staff
- Work with the HR and Training and Development team to ensure relevant and regular training interventions are delivered to all retail staff to ensure the highest retail standards and customer service.
- Manage employee related disciplinary issues in line with company policy
Stock Control and Handling
- Ensure full understanding and adherence to the correct procedure for the correct movement of stocks.
- Make sure dated or short stocks are identified well in advance and take action to avoid lost sales opportunities.
- Report and resolve any problem related to stock loss or damage by leasing with relevant departments such as Stock Control, Security and or concerned other entities.
Cash
- Ensure that the set procedures in relation to all cash handling operations are enforced as outlined in the Finance Policies and Procedures Manual. Accountable through the Supervisory team for all monetary transactions and that any variations are investigated and dealt with as appropriate
- Execute the highest degree of security awareness and adherence to policy in all areas of payment, customer transactions and approvals where required, through training, communication and regular checks as per company policy and procedure.
- Audit cash variance reports & returns reports. - Essential Bachelor's degree
- Financial knowledge of Cash handling, banking and working with budgets
- Proficient with MS Office, while working knowledge of other retail IT systems is must.
- High degree of analytical and financial reports
- Preferred
- Bachelor's degree
- Previous Experience
- Essential
- Expert - minimum 7 years of job-related experience required
- Experience in retail developing, managing and influencing people and the bottom line results.
- Experience in customer facing, fast paced business
- Knowledge of the business environment in the region and ability to tap into networks to stay current.
- Preferred
- Experience working in the Middle East; international business or luxury market experience
- Prior experience with Duty Free or airport
- Operational knowledge of a retail environment
Job Specific Skills:
- Leadership skills- Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members. Ability to develop, plan and execute strategies to maximize opportunities highly organized and able to adapt quickly to changing priorities. A hands- on retail operator who is flexible around the needs of 1 24 hour business.
- Customer focus, tracking Budget Expenses ,Pricing, Market Knowledge, Staffing, Results Driven
Competencies:
- Ability to lead by example, strong leadership profile.
- Ability to communicate with people at different level on daily basis which include passengers / customers, Airports staffs & Head Officem Security, Airport Police...etc
- Planning /Organising
- Judgment & Analysis
- Flexibility
- Negotiation / Influencing
- Excellent Decision Making Capabilities
- Problem Solving
- Business Acumen
- Cultural awareness and sensitivity exemplified by the ability to blend multi- cultures into harmonious team
- Appropriate stature and comfort in working with Senior Managers and Airport Officials
- Ability to work independently, exercising sound judgment
- Ability for building political and interpersonal relationships and partnerships Welcome to a world of growing opportunities.
Qatar Airways is the national carrier of the State of Qatar. Our global network now sees us flying to over 100 destinations worldwide and operating some of the youngest fleets in the sky. We are home to over 150 nationalities.
Our mission is to deliver Excellence in Everything We Do. For us, that means we focus on the customers who fly with us. We understand that our customers choose to fly with us because we care for them. We know that every time we fly, we carry the hopes and dreams of our customers. Similarly we consider the hopes and dreams of our people. Our success is due to our leadership and the employment of high quality people who will enjoy living and working in Doha, Qatar.
Qatar is a rising economic powerhouse and is fast establishing itself as one of the world’s newest and most vibrant hubs. Qatar prides itself on its technological advances as well as its educational and research facilities. It is rapidly becoming home to more expatriates and international businesses, as well as world-renowned 5-star hotels, spas and resorts. The city boasts the best in shopping, sports activities and has been host to many high profile international events.
As the Airline of the Year 2011 and the only 5-star airline in the Middle East, the opportunities for career diversity, professional development opportunities to further your careers within the organisation are almost limitless. We truly believe that life is a journey, not a destination; therefore we help our people to realise all that they can be.
Join one of the fastest growing airlines with an ever-expanding global network.
If you wish to find out more about the Qatar Airways Group of companies and what we have to offer, then please visit our website. |