Automotive
Al-Futtaim is regarded as a pioneer in the region’s automotive industry. The company imported the first consignment of Toyota vehicles to the UAE and established Al-Futtaim Motors in 1955.
Al-Futtaim represents 44 automotive brands across 16 countries and encompasses every aspect of the business:
* Passenger and commercial vehicles sales
* Manufacturing agricultural vehicles
* Construction equipment sales and service
* Used car sales
* Rental and leasing
Al-Futtaim Motors, Toyota
Al-Futtaim Motors occupies the pre-eminent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to Toyota's worldwide growth.
Today, Al-Futtaim Motors is synonymous with Toyota and Lexus, which enjoys undisputed leadership in the UAE in terms of the largest nuMDer of vehicles on the road. Besides Toyota, AF Motors also holds exclusive franchises for some of the world's top automotive products like Hino - Japan's leading heavy-duty vehicle manufacturer, Toyota forklifts and BT warehouse equipment. As part of ourA Call CentreA Team, you will be responsible to improve overall customer satisfaction by ensuring that the customer is dealt within a pleasant and professional manner by adhering to standards concerning service & maintenance. You will be responsible to recieve bookings to load workshops in line with production attended hours and maximize opportunity for team sales. Job holder should be able to communicate accurate information and cross sell existing service promotions, and contribute to customers retention initiatives.
Part of your responsibility also is to attend to customer needs, understand their requirements so that maximum number of enquiries areA converted into reservations at best prices
You are also expected to handle all reservations relatedA documentation, including inputting reservations into the front end carA rental system
A
You will be part of our Hertz operations based in Dubai, reporting to theA Call CentreA Manager. You are also required to verify daily reservation manifest and prepare productivity reportsA to improve overall efficiency of the department.You should have at least a minimum of 2 years' experience in a customer service/ salesA role preferably in an automotive company andA holding a diploma or college degree. You should have the ability to build and maintain friendly, warm relationships with customer. You should have excellent communication skills and the ability to use computer applications. You are expected to have good communication skills, Arabic speaking will be an advantage but not essential.
You should also be able to display customer focus with the ability to demonstrate a positive, enthusiastic and friendly attitude while being able to deal with the customers and work in a team. Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility. |