بيانات الوظيفة الخالية

20/01/2015

Gulf Talent

المصدر

السعودية

الدولة

السعودية

مكان العمل

مهندس شبكات

الوظيفة الخالية

اس ان اس جروب

الجهة المعلنة

ينبع

مدينة العمل

مؤهل عال

مؤهِل

- First line for receiving active network related calls from RSPs. - Provides the first level of network support on a 24 x 7 basis working on shifts. - Proactive network monitoring within the NOC. - Provides basic diagnostics capabilities to identify the fault or problem. - Create trouble tickets using the helpdesk system. - Dispatch Field support staff as needed. - Escalate to and follow up with L2 support for problems that cant be solved by L1. - Provide corrective Actions - Keep the customer informed during the entire life-cycle and stages of an Incident; - Troubleshoot the service to identify the most appropriate resolution path - Degree in Telecoms or related field. - Experience with Huawei OLT, ONT, and fiber connectivity - Experience with Huawei switches. - Ability to work in shifts - Knowledge with trouble ticketing systems. - Customer service skills - PC literate with PowerPoint, Word and Excel - Previous experience in customer service and / or call centre - Computer and telephone skills - Arabic and English (fluent) Saudi Networkers is one of the largest consultancies providing recruitment solutions to Telecommunication, Oil & Energy, Technology and Engineering arena across Middle East & Africa, covered by teams those are specialized in their assigned industry sector. Saudi Networkers founded in late 2001 and has excelled ever since in providing cost effective solutions to the biggest multinational companies in MEA region with very high standards of quality whilst adhering business ethics and meeting our clients expectations and their deadlines. Today, SNS Group is one of the leading consultancies with more than 1100+ employees worldwide, ISO 9001:2008 certified and is highly regarded.

الشروط

اسم الوظيفة ، مجال العمل ، الشركة

البلد






 


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